At a hotel
A1-A2
Everyday life
Zdroj:
- Hello, is that the Resident?
- Yes, its. How can I help you, sir?
- I want to book a room for the 19th
- Sure, What sort of room do you want?
- A single room please. For 3 days
- Alright. The rent for the room is 60$ a day
- Okay. No problems
- I will make the booking sir. Someone will call you up from the hotel later and confirm it
- Alright. Thank you
Check in
- Hi. I have a reservation for tonight.
- May I have your name please?
- It’s Mark Nelson
- Okay Mr. Nelson. According to our records a room for two guests was booked under your name.
- No, hold on. There must be some mistake. I have booked a room for one person only
- Okay. Let me check again. Here we are. Your booking is for the 19th, right?
- Yes, exactly.
- I am sorry. There must have been some confusion. Luckily we have a single room available. You can use the room 309
- Thank you
Check in 2nd example
- Welcome to The Resident hotel. How can I help you?
- I have a booking here. For a single room.
- Sure. May I have your name?
- It’s Mark, Mark Nelson.
- Yes. We have your room ready Mr. Nelson. It’s on the 3rd floor. The porter will guide you.
- Thank you. My luggage is in the taxi outside.
- I will ask the bell-boy to get it.
- Thanks.
Checking out
- Hi! I want to check out. Can you please get my bill. I will be at the reception in about 15 minutes.
- Sure. I will have it ready for you when you arrive.
- Thanks. I appreciate it.
- I hope your stay here was comfortable sir.
- Yes, it was fine. Thank you.
- Welcome. If you have any feedback you can let me know.
- Well, my dinner arrived a bit late, but everything else was okay.
- I am sorry to hear that sir. I will make sure that doesn’t happen again.
- No problems. I liked this hotel.
Requesting housekeeping assistance
- Hi. I am going out and I will be back in the evening. Can you please ask the housekeeping to clean my room?
- Sure sir. You will have to leave your keys at the reception.
- Okay. That’s not a problem.
- The housekeeping department will have your room cleaned and the bedding changed.
- Thank you.
- You are welcome sir.
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